At a glance
- Shipping time
- 2–4 days
- Free shipping
- Houston area, orders over $150
- Frame returns
- 14 days, unused
- Prescription lenses
- Remade free if we got them wrong
- Warranty
- 90 days on manufacturing defects
- Where to return
- In person at our Houston shop
Shipping
When your order ships
Orders ship in 2–4 days. Your lenses are made only after our optician reviews your prescription and you confirm your lens price, so sending your prescription right after checkout keeps your order on schedule.
Shipping cost
Shipping is free on orders over $150 within the Houston area. Orders shipping outside the Houston area have a shipping fee. Message us and we will tell you the cost to your address.
Picking up in Houston
You can pick up your order at our shop at 14829 Bellaire Blvd, Suite 9A, Houston, TX 77083. Message us before you come by so your pair is ready.
Returns & warranty
Frames
You can return a frame within 14 days of receiving it, as long as it is unused and in its original condition. Refunds go back to your original payment method.
Prescription lenses
Prescription lenses are made to order for your eyes, so they can't be returned or refunded. If we made them incorrectly and they don't match your prescription, we remake them at no cost.
90-day warranty
Your frame and lenses are covered for 90 days against manufacturing defects. The warranty does not cover damage from impacts or accidents, scratches, or normal wear. Safety eyewear that has taken a hard impact should be replaced, not repaired.
How to make a return or warranty claim
Returns and warranty claims are handled in person at our Houston shop. Bring your eyewear and the name and email you used at checkout. Message us before you come by so someone is ready to help you.
Questions about your order?
Talk to our Houston team.
bluecollaroptics@gmail.com+1 334-722-7427Message us on WhatsApp ↗14829 Bellaire Blvd, Suite 9A
Houston, TX 77083